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Customer Service

Help and Customer Support

Looking for your Order Confirmation email? PLEASE LOOK IN YOUR SPAM FOLDER! :-)
As soon as we got your order we sent an automated email to you. Please look- it's there.


"No Problem" Guarantee.

Have a question? Need help? Problem? Don't worry- I'll make it right.
No problem- no fooling!

I'm Peter Monticup, owner of MagicTricks.com. Over a half million happy customers have shopped with us.
WE SHIP FAST!
You'll get a GREAT DEAL, with low prices, a free surprise trick, and FANTASTIC customer service.
And you'll be happy with your purchase, or just give me a call. I'll make it right- just like magic!



Ordering Help


Get help choosing the right magic trick!
Don't know where to start? START HERE!
Use our easy guide!
Still need help? Call us at 540-832-0900 or use this CONTACT FORM.



 

 

How To Place an Order

Payment types we accept:
MasterCard, VISA, American Express, PayPal, U.S. check or money order, Western Union money transfer.
For PayPal Express, please make sure to put your phone number in both the shipping and billing sections of the Checkout page.

USE A GIFT CERTIFICATE
Buy or spend a Gift Certificate

ONLINE ORDERING
Use our 100% secure site with confidence!

ORDER BY PHONE
Call us at 540-832-0900

ORDER BY MAIL
Printable order form for mailing or print your shopping cart page

APO-AE and US Territories Orders
Please use the regular CHECKOUT button in your Shopping Cart to place an order to any U.S. zip code, including APO and AE addresses, or to U.S. territories.

International Orders
Please use the INTERNATIONAL CHECKOUT button in your Shopping Cart if you do not have a US Zip Code.
Complete International Ordering details are here.

 

 

Shipping Information

REALLY FAST!
See complete Shipping details and restrictions here
Most orders ship out the SAME BUSINESS DAY we receive them!
You'll usually get your order in 2-3 business days!
We ship most U.S. orders via Priority Mail. USPS Priority Mail generally takes 2-3 business days for delivery.
It's fast, and is perfect for most orders, but it is not guaranteed to be delivered within a certain timeframe.
Orders shipped for free, or orders totaling under $15 may be shipped using USPS First Class Mail, which is still speedy, and usually just as fast as Priority Mail.
Like Priority Mail, the exact delivery day is not guaranteed.
If guaranteed fast delivery by a specific date is important, and time is short, you may want to consider paying extra for Express delivery.

LOW $5.99 FLAT SHIPPING FEE!
All U.S. orders ship for a LOW $5.99 flat rate!
Yes, that's all! And we're talking speedy Priority Mail for most orders!
It costs us AT LEAST $7.25 to mail most packages. If it's a heavy package, it can cost upwards of $30-40!
But you'll pay only $5.99- we'll pay the rest!

EXPRESS MAIL AVAILABLE
US Postal Service Express Mail is available at an additional cost of $30 and up.
The extra fee is what USPS will charge for this service. Yes- it is expensive!
Depending on your location in the U.S., EXPRESS MAIL can get your package to you the next day. Restrictions apply.
YOU MUST CALL US AT 540-832-0900 to arrange for Express shipping.
The exact cost of shipping your package will be determined by the weight of your package and the zip code of the address you are having the package shipped to.
We will be able to give you that information on the phone, as well as the expected delivery date.

 

 

Returns Policy and Canceling an Order

Returns Policy
Because you are buying the secret when you buy a trick, our general policy is:
SORRY- no returns, no refunds, no exchanges for another item.
Please read the description of the trick carefully before you purchase it.
And if you have any questions about it, please contact us first. We'll be glad to help you choose the right trick.
Exceptions may be made in certain circumstances if you CALL US AT 540-832-0900.
We do our best to work with our customers to make sure you are happy.
Defective tricks, of course, will be cheerfully replaced with a similar- and working!- item.
Sorry, items damaged by the customer cannot be replaced.

How To Return a Defective Item
Defective tricks will be cheerfully replaced with a similar- and working!- item.
Sorry, items damaged by the customer cannot be replaced.
Call us at 540-832-0900 or use our contact form to report a defective item.
We'll give you instructions on what to do to get a replacement quickly and easily.

How To Cancel an Order
The easiest way is to call us at 540-832-0900.
If your order has not yet been shipped, we can easily cancel your order. You will get a refund for the full price charged, on the next business day.
If your order has already been shipped, you will receive a refund of the price of the items, but not a refund for the shipping.
Even if you received the free shipping discount, you are now responsible for the actual cost we incurred when we shipped the order to you.
The shipping cost will be deducted from the amount you paid, and the rest will be refunded to you on the next business day after we receive the returned package.
You are responsible for the shipping cost of returning the package to MagicTricks.com.
If you have not yet received the package, you can save return shipping cost by simply refusing the package.
Take the UNOPENED package to your Post Office, and they will take it back and ship it to us, at no cost to you.
You will still be responsible for the original cost of shipping the package to you.
We do not charge a restocking fee for cancelling an already-shipped order.
However, the package must be shipped back to us without damage.
We strongly recommend either refusing the package, or shipping it back to us via U.S. Priority Mail.
Only returned, undamaged orders will receive a refund.
Returned packages lost by the carrier on the way back to us will be considered unreturned and not eligible for refund.

 

 

Ordering Information

How To Add Items To an Already-Placed Order
The easiest way is to call us at 540-832-0900.
Since we never see your credit card information, we have no way to automatically charge you for the additional item.
We will need you to give us your card information again.
Also, most orders are shipped out the same day, so if your order has already been shipped, you will have to place a fresh order for the additional item.
If your order has not been shipped yet, we will be happy to pack your additional item with the original order, at no additional shipping cost.

How To Check Your Order Status
The easiest way to check the status of your order is to Login to your account.
That's the advantage of creating and using a secure account when you place your order.
By logging in, you will be able to view your order history, your shipping status, plus all USPS tracking numbers and information.
If you did not create an account, you can still contact us by phone at 540-832-0900.
Or use the online Contact Form.
Your order was most likely shipped out the same day we received it (or the next business day), and should arrive within 2-3 business days.

Backorders
We keep you informed about the status of your order every step of the way.
We hold your shipment for any temporarily backordered items.
Typically, backordered items are back in stock within 3-5 business days, so we are not talking about a long delay.
If your order is delayed, we will email you to let you know when your order is expected to ship.
On the day we receive your order, you will receive an email if you have an item in your order that will not ship immediately.
If you did not give us an email address, or if you gave us an incorrect email address, you will not be contacted.
PLEASE CHECK YOUR SPAM BOX!
You may request that the available items be shipped, and the backordered items be cancelled.
If the backordered item takes too long to restock, or becomes permanently unavailable, your order is shipped without that item and you will be refunded for that item.

Quantity Discounts
Any of our items are eligible for lower pricing if you buy in quantity! :-)
Please call Peter at 540-832-0900 to discuss quantity pricing for any specific item.

 

 

Account information

How To Login
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

How To Create an Account
If you are using the Checkout, you will be able to sign up for an account as you check out.
If you want to create an account without purchasing, just click the "Create Account" link at the very top of every page (above the logo) on our site, and follow instructions.
Only customers with US zip codes are eligible to create an account.

Lost Your Password?
You will see a link to retrieve a lost password when you try to login. click the link, enter the CAPCHA info if requested, and follow instructions.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

How Change Your Password
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
In your Account Summary, click the "Update Address" link that appears to the right of your Billing Address.
Enter your current password, then the new password, then click the "Update Information" button at the bottom of the page.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

How Change Your Billing and/or Shipping Address
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
In your Account Summary, click the "Update Address" link that appears to the right of your Billing Address.
Change the necessary information, then click the "Update Information" button at the bottom of the page.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.


 

 

Rewards Points Information

See complete details on the Rewards Points Program here
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

GET 1 POINT FOR EVERY DOLLAR SPENT!
Earn 1 Rewards Point for every $1 you spend on MagicTricks.com products (excluding tax and shipping).
You must Login to your account BEFORE you Checkout to earn the points.
The points will automatically be added to your account.

CASH IN THE POINTS FOR A GIFT CERTIFICATE!
Each 100 Points = a $5 Gift Certificate
You must Login to your account BEFORE you Checkout to earn the points.

SPEND THE GIFT CERTIFICATES!
Just put the Gift Certificate coupon code into the box in your Shopping Cart
You can put more than one certificate code into the cart.
Add the codes one at a time.
Your certificates will automatically be applied to your order.

 

 

Product Support and Troubleshooting

Having trouble? Never fear! There is an answer!
Whether you are having trouble getting your trick to work correctly or you need help in repairing it, we will probably be able to help you quickly.
Call us at 540-832-0900 or use the Contact Form

Replacement Parts
Some tricks have replacement parts available for purchase.

Repair Videos
Replacing the Rubber Band For a Trick Coin
Repairing the Rising Magic Wand
Restoring the Finish On Cards
Stripping Invisible Thread

Instructions
Don't understand the instructions or you are having trouble getting the trick to work?
Call us at 540-832-0900 or use the Contact Form

Lost your instructions?
Call us at 540-832-0900 or use the Contact Form
We can replace your instructions only if you purchased the trick from MagicTricks.com.

Performance Tips




Magical Facts and Trivia


 

 

Free Stuff

What you can get free at MagicTricks.com
Free gifts, coupons, promotions and offers

Free online Magic Tricks
Yes! Free magic tricks you can learn right now!

Free online Magic Library
All about Houdini, famous magicians and the history of magic

 

 

Contact Us

We're real people! If we can help you in any way, please contact us.
If you'd like, you can ask for Peter Monticup.
I'm the owner, and I always have time for my customers.
Call me at 540-832-0900.
Get a QUICK response by using our CONTACT FORM.

  • Phone

    540-832-0900


  • Address

    Magic Tricks, Inc.
    2768 Columbia Rd.
    Zion Crossroads, VA 22942

  • Email:

    contactus (at) magictricks.com

 

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