Customer Service
Need help with an order, a trick, your account or something else?
You've come to the right place.
Choose what you need below for a quick answer. If you don't find it, just
contact us.
We're real people, and we're happy to help.
Where Is My Order?
Track your order, find shipping information, or get help with a delivery.
Track My Order →I Need Help With a Trick
Get help with instructions, missing pieces, replacement parts, or getting your trick to work.
Get Help With My Trick →I Have an Order Problem
Get help with a damaged, defective or missing item, or find out how to cancel or change an order.
Get Help With My Order →Videos, Instructions & Old Tricks
Find online instructions, video passwords, Instant Access videos, or a trick you purchased years ago.
Find Videos & Instructions →My Account
Get login help, view your order history, check Rewards Points, or manage your account information.
Go To Account Help →Ordering & Shopping Help
Get help with checkout, payment or placing an order, or let Monticup help you choose the right trick.
Get Ordering & Shopping Help →
Can't find what you need?
Ask Monticup.
Have a question about an order? Can't get a trick to work? Not sure which trick to buy? Just ask. Monticup personally answers every email sent to MagicTricks.com.
Quick Answers
Click to find answers to some of the most common questions.
Where is my Order Confirmation email?
We send an Order Confirmation email within a few minutes after you place your order. If you don't see it, please check your Spam or Junk folder.
Still can't find it? Contact us and we'll be happy to help.
How much is shipping?
U.S. shipping is FREE on orders over $50. Orders under $50 ship for a flat rate of $6.99. Every shipped package includes tracking.
Why is an item missing but marked “WS” on my invoice?
“WS” means Will Ship. The item was temporarily out of stock when we packed your order. We shipped the rest of your order right away and will send the backordered item as soon as possible.
There is no additional shipping charge.
Do you ship outside the United States?
We currently ship only to U.S. ZIP codes. This includes APO and AE addresses and U.S. territories.
If your shipping address does not have a U.S. ZIP code, our checkout will not be able to accept the order.
Can I return a magic trick?
Because purchasing a magic trick includes learning its secret, most magic tricks cannot be returned for a refund or exchanged. This type of policy is common with magic shops because once a secret has been revealed, it can't be unlearned—or returned.
Of course, if there is a problem with your order or a trick (a damaged or missing item, difficulty with the instructions, etc.), please contact me. I'll personally work with you to make things right.
My trick doesn't work. What should I do?
Don't give up on it! Sometimes a simple adjustment or technique is all it takes to get a trick working properly. Contact me and tell me what's happening. I'll help you figure it out.
And if the trick turns out to be defective, I'll take care of that, too.
Do magic tricks come with instructions?
Yes. You'll get the instructions you need to perform the trick. Depending on the trick, instructions may be printed, provided as an Online Instruction Video, or both. A few very simple items don't require separate instructions—you can learn how they work just by watching Monticup's demonstration video.
I lost my instructions. Can you help?
Yes. If you purchased the trick from MagicTricks.com, contact me and tell me which trick you purchased. I'll help you locate the instructions or, when possible, replace them.
If your trick came with online video instructions, I can also help you find the video or password.
Do you take orders by phone?
For security reasons, we don't take orders or payment information by phone. Ordering through MagicTricks.com is secure.
If you're having trouble placing an order online, contact me and tell me what's happening. I'll help you through it.
Where Is My Order?
Track your order, find shipping and tracking information, or get help with a delivery.
Track your order
If you created an account, log in to see your order status and tracking information.
Find shipping and tracking information
Learn where to find your tracking number, how to follow your package, and what to do if tracking says “Delivered” but you don't have it.
Need help with a delivery?
If your tracking shows a delay or says “Delivered” but you don't have the package, see our Tracking Information page for exactly what to do. If your package still has not been delivered after 30 days, contact Monticup.
I Need Help With a Trick
Having trouble with a trick you bought from MagicTricks.com? I'll help.
I need help getting the trick to work
Sometimes a small adjustment or technique is all it takes. Contact Monticup and explain what's happening.
I'm missing instructions or need help finding a video
If you purchased the trick from MagicTricks.com, Monticup can help locate or replace the instructions when possible.
I'm missing a part or need a replacement part
If something was missing from your order, contact Monticup. If you need a replacement part for an older trick, visit the Repair Shop.
I Have an Order Problem
Something wrong with your order? Let me know and I'll help you straighten it out.
An item arrived damaged or defective
Contact Monticup and tell him what happened. He'll personally work with you to make it right.
An item is missing from your order
If a trick or other item you ordered wasn't in the package, contact Monticup and let him know what's missing.
I need to cancel or change my order
Contact us as soon as possible. We ship orders quickly, so once an order has been processed or shipped, it may be too late to cancel it or make changes.
Videos, Instructions & Old Tricks
Looking for instructions, a video tutorial, or a trick you bought from us years ago? Start here.
I need instructions or an instructional video for a trick
If you purchased the trick from MagicTricks.com and need help finding its instructions, instructional video, or video password, contact Monticup. Tell him the name of the trick and he'll help you locate what you need.
I purchased an Instant Access trick
Instant Access tricks are video tutorials you purchase and watch online. If you're having trouble finding or viewing a tutorial you purchased, contact Monticup for help.
I'm looking for a discontinued trick or an old video demo
Use the Magic Tricks Archive to find tricks MagicTricks.com has sold over the years, including discontinued tricks that are no longer shown in the current shop.
My Account
Need to sign in or find something in your MagicTricks.com account?
I need to log in, create an account, or forgot my password
Sign in to your account, create one if you're new, or use the password recovery option if you've forgotten your login information.
I want to see my previous orders
Log in to view your order history and information about orders placed through your account.
I want to check my Rewards Points
Visit the Rewards Points page for information about earning, checking and using your points.
I need to update my account information
Sign in to manage the information associated with your account.
I'm looking for a video link or password
If you purchased a trick with an Online Instruction Video, log in to your account and view the order. The video link and password can be accessed from there.
Ordering & Shopping Help
Need help placing an order—or deciding what to order? I'm happy to help.
I'm having trouble placing an order
If something isn't working during checkout, you're having trouble with payment, or you aren't sure how to complete your order, contact Monticup and tell him what's happening. He'll help you through it.
Can I place my order by phone?
For security reasons, we don't take orders or payment information by phone. Orders should be placed securely through MagicTricks.com. If you're having difficulty ordering online, contact Monticup for help.
I need help choosing a trick
Not sure what to buy? Tell Monticup who the trick is for, their age and experience level, or what kind of magic you're looking for. He'll personally help you choose.
Need Help Choosing a Trick?
Watch the video on any product page to see exactly what the trick looks like before you buy.
Still not sure which trick is right for you? Ask Monticup. Tell me who you're shopping for, their age and experience level, or what kind of magic you're looking for. I'll personally help you choose.
Ask MonticupMonticup's “No Problem” Guarantee
If something isn't going right, contact me. I'll personally work with you to find a solution and do my best to make things right.
No problem—no fooling!