Customer Service

Help and Customer Support

CURRENTLY WE ARE RIGHT ON SCHEDULE SHIPPING PACKAGES DAILY!

Looking for your Order Confirmation email? PLEASE LOOK IN YOUR SPAM FOLDER! :-)
As soon as we got your order we sent an automated email to you. Please look- it's there.


"No Problem" Guarantee.

Have a question? Need help? Problem? Don't worry- I'll make it right.
No problem- no fooling!

I'm Peter Monticup, owner of MagicTricks.com. Over a half million happy customers have shopped with us.
WE SHIP FAST!
You'll get a GREAT DEAL, with low prices, a free surprise trick, and FANTASTIC customer service.
And you'll be happy with your purchase, or just give me a call. I'll make it right- just like magic!



Ordering Help


Get help choosing the right magic trick!
Don't know where to start? START HERE!
Use our easy guide!
Still need help? Call us at 540-832-0900 or use this CONTACT FORM.



 

 

How To Place an Order

Payment types we accept:
MasterCard, VISA, American Express, PayPal, U.S. check or money order, Western Union money transfer.
For PayPal Express, please make sure to put your phone number in both the shipping and billing sections of the Checkout page.

USE A GIFT CERTIFICATE
Buy or spend a Gift Certificate

ONLINE ORDERING
Use our 100% secure site with confidence!

ORDER BY PHONE
Call us at 540-832-0900

ORDER BY MAIL
Printable order form for mailing or print your shopping cart page

APO-AE and US Territories Orders
Please use the regular CHECKOUT button in your Shopping Cart to place an order to any U.S. zip code, including APO and AE addresses, or to U.S. territories.

International Orders
Please use the INTERNATIONAL CHECKOUT button in your Shopping Cart if you do not have a US Zip Code.
Complete International Ordering details are here.

 

 

Shipping Information

WE SHIP QUICKLY!
See complete Shipping details and restrictions here
We ship by U.S. Mail
Every package has a USPS tracking number

FREE SHIPPING FOR ORDERS OVER $30!
Orders under $30.00 ship for a LOW $5.99 flat rate!

EXPRESS MAIL NOT AVAILABLE
Sorry, Express Mail delivery is not currently available.

 

 

Returns Policy and Canceling an Order

Returns Policy
Because you are buying the secret when you buy a trick, our general policy is:
SORRY- no returns, no refunds, no exchanges for another item.
Please read the description of the trick carefully before you purchase it.
And if you have any questions about it, please contact us first. We'll be glad to help you choose the right trick.
Exceptions may be made in certain circumstances if you USE THIS CONTACT FORM.
We do our best to work with our customers to make sure you are happy.
Defective tricks, of course, will be cheerfully replaced with a similar- and working!- item.
Sorry, items damaged by the customer cannot be replaced.

How To Return a Defective Item
Defective tricks will be cheerfully replaced with a similar- and working!- item.
Sorry, items damaged by the customer cannot be replaced.
Use our contact form to report a defective item.
We'll give you instructions on what to do to get a replacement quickly and easily.

How To Cancel an Order
The easiest way is to use our contact form
If your order has not yet been shipped, we can easily cancel your order. You will get a refund for the full price charged, on the next business day.
If your order has already been shipped, you will receive a refund of the price of the items, but not a refund for the shipping.
Even if you received the free shipping discount, you are now responsible for the actual cost we incurred when we shipped the order to you.
The shipping cost will be deducted from the amount you paid, and the rest will be refunded to you on the next business day after we receive the returned package.
You are responsible for the shipping cost of returning the package to MagicTricks.com.
If you have not yet received the package, you can save return shipping cost by simply refusing the package.
Take the UNOPENED package to your Post Office, and they will take it back and ship it to us, at no cost to you.
You will still be responsible for the original cost of shipping the package to you.
We do not charge a restocking fee for cancelling an already-shipped order.
However, the package must be shipped back to us without damage.
We strongly recommend either refusing the package, or shipping it back to us via U.S. Priority Mail.
Only returned, undamaged orders will receive a refund.
Returned packages lost by the carrier on the way back to us will be considered unreturned and not eligible for refund.

 

 

Ordering Information

How To Add Items To an Already-Placed Order
The easiest way is to use our contact form
Since we never see your credit card information, we have no way to automatically charge you for the additional item.
We will need you to give us your card information again.
If your order has already been shipped, you will have to place a fresh order for the additional item.
If your order has not been shipped yet, we will be happy to arrange for your payment of the additional item, and pack your additional item with the original order, at no additional shipping cost.

How To Check Your Order Status
The easiest way to check the status of your order is to Login to your account.
That's the advantage of creating and using a secure account when you place your order.
By logging in, you will be able to view your order history, your shipping status, plus all USPS tracking numbers and information.
If you did not create an account, you can still contact us by using our contact form
Or use the online Contact Form.

Backorders
If your order is delayed, we will email you to let you know when your order is expected to ship.
You may request that the available items be shipped, and the backordered items be cancelled.
If the backordered item takes too long to restock, or becomes permanently unavailable, your order is shipped without that item and you will be refunded for that item.

Quantity Discounts
Any of our items are eligible for lower pricing if you buy in quantity! :-)
Please use our contact form to request quantity pricing for any specific item.

 

 

Account information

How To Login
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
Need assistance? Please use this CONTACT FORM.

How To Create an Account
If you are using the Checkout, you will be able to sign up for an account as you check out.
If you want to create an account without purchasing, just click the "Create Account" link at the very top of every page (above the logo) on our site, and follow instructions.
Only customers with US zip codes are eligible to create an account.

Lost Your Password?
You will see a link to retrieve a lost password when you try to login. click the link, enter the CAPCHA info if requested, and follow instructions.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

How Change Your Password
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
In your Account Summary, click the "Update Address" link that appears to the right of your Billing Address.
Enter your current password, then the new password, then click the "Update Information" button at the bottom of the page.
Need assistance? Just at 540-832-0900 or use this CONTACT FORM.

How Change Your Billing and/or Shipping Address
Login to your account by clicking the "Log in" link at the very top of every page (above the logo) on our site.
In your Account Summary, click the "Update Address" link that appears to the right of your Billing Address.
Change the necessary information, then click the "Update Information" button at the bottom of the page.
Need assistance? Just use this CONTACT FORM.


 

 

Rewards Points Information

See complete details on the Rewards Points Program here
Need assistance? Just use this CONTACT FORM.

GET 1 POINT FOR EVERY DOLLAR SPENT!
Earn 1 Rewards Point for every $1 you spend on MagicTricks.com products (excluding tax and shipping).
You must Login to your account BEFORE you Checkout to earn the points.
The points will automatically be added to your account.

CASH IN THE POINTS FOR A GIFT CERTIFICATE!
Each 100 Points = a $5 Gift Certificate
You must Login to your account BEFORE you Checkout to earn the points.

SPEND THE GIFT CERTIFICATES!
Just put the Gift Certificate coupon code into the box in your Shopping Cart
You can put more than one certificate code into the cart.
Add the codes one at a time.
Your certificates will automatically be applied to your order.

 

 

Product Support and Troubleshooting

Having trouble? Never fear! There is an answer!
Whether you are having trouble getting your trick to work correctly or you need help in repairing it, we will probably be able to help you quickly.
Contact us- use the Contact Form

Replacement Parts
Some tricks have replacement parts available for purchase.

Repair Videos
Replacing the Rubber Band For a Trick Coin
Repairing the Rising Magic Wand
Restoring the Finish On Cards
Stripping Invisible Thread

Instructions
Don't understand the instructions or you are having trouble getting the trick to work?
Contact us through the Contact Form

Lost your instructions?
Contact us through the Contact Form
We can replace your instructions only if you purchased the trick from MagicTricks.com.

 

 

Free Stuff

What you can get free at MagicTricks.com
Free gifts, coupons, promotions and offers

Free online Magic Tricks
Yes! Free magic tricks you can learn right now!

Free online Magic Library
All about Houdini, famous magicians and the history of magic

 

 

Contact Us

We're real people! If we can help you in any way, please contact us.
If you'd like, you can ask for Peter Monticup.
I'm the owner, and I always have time for my customers.
Get a QUICK response by using our CONTACT FORM.
Or call me at 540-832-0900 and leave a message.

  • Contact Form (the FASTEST way!)

    Click for Contact Form


  • Phone

    540-832-0900


  • Address

    Magic Tricks, Inc.
    2768 Columbia Rd.
    Zion Crossroads, VA 22942

  • Email:

    contactus (at) magictricks.com

 

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