Checkout Help
YOU MUST BE LOCATED IN THE U.S. TO ORDER
PAYMENT MUST BE U.S. ONLY - no payments using cards or PayPal from outside the U.S.
WE SHIP TO U.S. ZIP CODES ONLY
TROUBLESHOOTING
Error: Your credit card or debit card transaction or PayPal is declined and you are located outside the U.S.
We do not accept payment from ouside the U.S.
Error: Your credit card or debit card transaction is declined and you are in the U.S.
This means the credit card processor has rejected your payment.
If you are using a debit card, some card companies place a temporary "hold" on the transaction amount WHENEVER you try to use your card.
If you immediately look at your card account, you may see that the bank is holding that amount.
We do not have your money- the card company still has it, and will release it back to you shortly.
- Solution #1: Try a different card.
- Solution #2: Pay with PayPal.
- Ultimate Solution: CONTACT US and we can manually process your order for you
We monitor our customer emails frequently, even over weekends, on holidays, and from 9 am to 10 pm every day.
After contacting us, PLEASE CHECK YOUR SPAM FOLDER if you have not heard back from us in a few hours.
Error message: "Your checkout information has changed. Please review your shipping options and try again."
Apparently, this is a caching issue with some customers' browsers.
- Solution #1: Try reloading the page
- Solution #2: Try clicking the "reload" circle next to the Shipping Cost section
- Solution #3: Try clearing your browser's cache.
- Ultimate Solution: CONTACT US and we can manually process your order for you
We monitor our customer emails frequently, even over weekends, on holidays, and from 9 am to 10 pm every day.
After contacting us, PLEASE CHECK YOUR SPAM FOLDER if you have not heard back from us in a few hours.
Error: The SUBMIT ORDER button does not work properly.
You should get a THANK YOU page after you click the Submit Order button.
If the page simply refreshes, and you are still on the Checkout page, the order was not submitted.
- Solution #1: Try reloading the page, then click SUBMIT ORDER again
You will not be submitting two orders, don't worry. - Solution #2: If you are located OUTSIDE the U.S., or are trying to use a payment using a non-U.S. credit card or non-U.S. Paypal, you will NOT be able to complete your order.
Sorry- we accept payment from and ship to U.S. addresses only. - Ultimate Solution: CONTACT US and we can manually process your order for you
We monitor our customer emails frequently, even over weekends, on holidays, and from 9 am to 10 pm every day.
After contacting us, PLEASE CHECK YOUR SPAM FOLDER if you have not heard back from us in a few hours.
Error: Your THANK YOU page asks you to send payment for your order.
This means that you chose "Pay by check or money order" as your payment option.
If you chose this by mistake, and intended to pay by credit/debit card or PayPal, no problem.
Simply place your order again and this time chose Credit/Debit or PayPal, and submit payment.
There is no need to cancel the first order. It will automatically cancel when payment is not received.