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Magic Tricks, Inc.
2768 Columbia Road
Gordonsville, VA 22942
540-832-0900


Home > Help Desk

Help Desk

WE INCLUDE A FREE SURPRISE GIFT WITH EVERY ORDER!
FREE PRIORITY SHIPPING ON U.S. ORDERS OVER $25.00!
 
2008 HOLIDAY ORDERING DEADLINES
 
How To Contact Us - Questions? Problems? Suggestions? Compliments?
How To Order
How To Pay - Types of Payments Accepted
How To Check On Your Order
Shipping Information
About Backorders
Returns Policy

 
Call 540-832-0900 weekdays during regular business hours.
 
Magic Tricks, Inc.
2768 Columbia Road
Gordonsville, VA 22942
 
Fax us at 1-815-572-9400
 

Our email address appears below. The address is not clickable to avoid SPAM; please type it yourself into your email program. We answer email daily.


 
Use the Shopping Cart- just click the "Add To Cart" button next to each item you'd like to order, follow directions, and your order will be put together automatically. You can then send the order electronically, or print the order to send via regular mail or telephone.

 
We accept online credit cards: VISA, MasterCard, Discover. Sorry, we do not accept American Express.
 
We accept online debit cards: If your debit card has a VISA, MasterCard, Discover logo. Sorry, we do not accept American Express.
 
We accept PayPal: VISA, MasterCard, Discover. Use your existing PayPal account, or sign up (it's free) to use your VISA, MasterCard or Discover card.
 
We accept personal checks and money orders: from U.S. banks or U.S.P.S. ONLY
 
We accept International money orders: in U.S. funds ONLY
 
We accept Western Union wire transfers
 
We accept CASH in U.S. funds [SEND AT YOUR OWN RISK!]
 
We DO NOT accept PURCHASE ORDERS or C.O.D. ORDERS

 
We keep you informed every step of the way so you can feel relaxed and assured that your order is speeding its way to you ASAP! You will receive separate emails as your order is processed and shipped. If there is a backordered item, you will receive notification letting you know the expected ship date, and anothe email when it actually ships.
 
Login to your account anytime and check on the status of all of your present and past orders. (You need to create an account when you submit your order).
 
If you DID NOT create an account with us, you may email us and we will look up your order informatin for you, and email you with the status.

 

We ship via US Priority Mail unless you've paid for FedEx shipping, or you are outside of the U.S. Typically, it takes 3 to 5 business days in total for the average order to arrive at a destination within the Continental U.S.

 
Most orders are processed and shipped the same day we receive them. If you place the order by phone or online by using the shopping cart, your order will be processed much quicker than if you mail it to us, because we cannot process your mailed-in order until we get it! It usually takes 3-5 business days for a mail order to reach us.
 
Packages are shipped daily Monday through Friday. Priority mail typically takes 3-5 business days to reach addresses within the lower 48 U.S. states.
 
Of course, this is only an estimate, this is not a guarantee. We have no control over the speed of delivery after your package is in the hands of the carrier.

 
We keep you informed about the status of your order every step of the way.
 
  • We hold your shipment for any temporarily backordered items.
    Typically, backordered items are back in stock within 3-5 business days, so we are not talking about a long delay.
  • We will email you to let you know when your order is expected to ship.
    On the day we receive your order, you will receive an email if you have an item in your order that will not ship immediately. If you did not give us an email address, or if you gave us an incorrect email address, you will not be contacted.
  • You may request that the available items be shipped, and the backordered items be canceled.
    As long as the backordered item is not a special order, you may instruct us at any time to ship what we have available, and cancel the backordered items. You are not charged for items until we actually ship them, so you do not have to worry about refunds.
  • If your order contains an item that has too long an expected back-in-stock date orbecomes permanently unavailable, your order is shipped without that item.
    You are not charged for items until we actually ship them. If you ordered by credit card, you are simply not charged for the item that is not available. If you ordered by check or money order, we will give you a refund check for the price of the item.

 
Like all other magic shops, MagicTricks.Com does not allow any item to be returned, refunded or exchanged for a different item. Defective items, of course, will be replaced. Sorry, items damaged by the customer cannot be replaced.
 
We are happy to have you as a customer. We are constantly evaluating the tricks we offer so that you can feel confident that you will be getting a good value when you buy from us. Many tricks on the market are too complicated, badly designed, or are just not good entertainment. We do not carry every trick on the market for this reason. But also- all the tricks we do carry will not be right for you. Please use the skill level guide, as well as the description of the trick and our "Recommended" lists to help you make your choices. And if you still have questions, please contact us by email or by calling 1-540-832-0900 Mon-Fri 11am-5pm Eastern.
 
Why doesn't MagicTricks.com accept exchanges and returns?

First: Magic tricks are unlike any other item you will buy. When you buy a magic trick, you are buying two things: the actual gimmicked item, and the secret. Many magic tricks work on very simple principles, and the piece of equipment you get is only part of the trick. The main part is the secret- the idea, the clever principle, the routine. The people who invent these tricks must be paid for their ideas. It would not be fair for you to be able to order their tricks, examine them, learn the secret, and return them to get your money back because now you know "how it's done". 

Second: Magic is a hobby that requires practice and dedication. You must be willing to put some practice into the tricks you buy. Don't get easily discouraged! Even the simplest tricks don't really work themselves- the magician must present the illusion for the magic to be really good. Returning a trick just because you don't feel like taking the time to practice it is not allowed (again- you already know the secret!). If you don't like to practice anything, or if you are impatient, maybe magic is not a good hobby for you.

Third: Good magic is simple. Sometimes that can be a drawback, because you may receive your trick and think, "Awwww. That's how it works" and be disappointed that it isn't more complicated. Remember that all the tricks we carry have been audience tested again and again. These tricks fool people! Just because a trick is ingeniously simple isn't a good reason for wanting to return it.
There are a lot of mediocre tricks out there. We let other shops carry them- you won't find crummy tricks here. Simple- yes. Clever- yes. Crummy- no.

Fourth: We try to be as accurate as possible in describing what each trick does, and the skill needed to do each effect. We encourage you to contact us before you purchase any trick if you have any questions. We stand behind what we sell: you get a good value for your money. And that's why there are no refunds.


Copyright © 2008 Magic Tricks, Inc. All Rights Reserved.
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