You
want to be sure that a thief is not using your credit card to make unauthorized purchases.
We make it VERY TOUGH for a thief to successfully place an order with us. We triple-check
all cardholder information, we require signatures on insured packages, we do not allow
"indirect delivery" or leaving of FedEx packages on a doorstep, and if we are in doubt
about an order, we contact you for more information.
Further, we act quickly
when we are notified that a thief has used your card to order from us. We credit your
account, then we vigorously pursue the credit card thief.
We are honored and
privileged to have you as a visitor. We will do our best to safeguard your private
information. |
We DO NOT sell, share or
otherwise give your name, email address, street address or telephone number to ANYONE
else. Ever. |
| In addition, we do not keep your credit card
information in any computerized data base. No one can "hack" into our system and
steal credit card information, because it's simply not there. |
We are extremely careful
about verifying that the person using your credit card is really you, and not someone who
has stolen your card. Our procedures may sometimes slow your order, or may inconvenience
you by requiring that you provide us with additional information, but in the long run the
precautions are in place to protect you. We appreciate your cooperation. |
| When an order is taken over the phone, we
require that only the person whose name is on the card place the order. When it is
apparent that the cardholder is not the person on the phone (for example, when a child
calls), our operators will ask that the cardholder come to the phone and give approval for
the charge. If the cardholder is not available, the order will not be accepted. |
| In processing a credit card, we require that
you provide the address to which the credit card company sends you your monthly bills.
When we send the order information to the credit card processor, the processor
electronically tries to match the billing address you've given us with the billing address
that is on file with your credit card company. If the two do not match, the card is
declined. The reasoning is that a thief may have your credit card information (name,
credit card number and expiration date), but probably does not know your billing address. |
| For certain orders (especially overseas
orders and/or expensive orders), we may also ask you to give us a secret code that your
credit card company has placed on your card. You will have to look at the card to give us
the code we need. The reasoning is that a thief will probably not have your actual card in
his/her possession, and will not be able to give us this code. |
| We may also phone you personally before we
process your order. |
| The
charge will appear as paid to "Magic Tricks" on your
credit card statement. |
We are extremely careful
about verifying that the person using your credit card is really you, and not someone who
has stolen your card. Our procedures may sometimes slow your order, or may inconvenience
you by requiring that you provide us with additional information, but in the long run the
precautions are in place to protect you. We appreciate your cooperation. |
WHAT TO DO IF YOU HAVE BEEN BILLED FOR AN ORDER
THAT YOU DID NOT PLACE |
If you are reading this
section because you have received your credit card bill with a charge for an order that
you did not place with us, and that you did not receive, please notify us at once at
1-540-832-0900. |
| If someone has stolen your card information,
we will credit your account immediately. PLEASE BE SURE TO CANCEL THE CARD NOW, IF
YOU HAVEN'T ALREADY DONE SO! |
| We will also notify the credit card company,
and give them any information we have about the fraud (address to which the order was
shipped, IP address of the computer used to place the order, telephone number used to
place the order, etc). If you would like a copy of this information for your records, just
ask us. |
| In certain situations, we will also file a
police report, notify the ISP to help us track the person who placed the order (AOL is
very cooperative with the police in this regard) and file a report with the US Postal
Service. |
| In short, we take care to be sure that each
order placed is legitimate. If yours was not, we are also very responsive and will take
care of the problem quickly. |
| PLEASE NOTE: You ARE obligated to pay for an order if someone in
your household uses your credit card to place that order! You will be required to pay for
any order that is placed with your credit card and shipped to your billing address.
It is your responsibility to keep your card out of the hands of others in your household.
By law, only the credit card holder is allowed to use the credit card issued in his/her
name. You assume full responsibility for the proper use of your card. We are NOT
RESPONSIBLE for detecting or preventing the unauthorized use of your card by members of
your own household/family. |
Our secure server software
encrypts all of your personal information including credit card number, name, and address,
so that it cannot be read as the information travels over the Internet. We also take every
precaution to protect your information once we receive it. In the unlikely event of
unauthorized use of your credit card, most banks either cover all the charges that result
from the unauthorized use or may limit your liability to $50. If you still have concerns
about submitting sensitive information to us over the Internet, please place your order by
calling 1-540-832-0900 and speaking to a live operator. |
We strongly recommend
placing your order using the secured shopping cart, or through our toll-free number. If
you choose to send your credit card number to us using the unsecured email order form, or
your own email message, or a fax, and if you are concerned about security, we recommend
sending the credit card number in two separate emails or faxes (the first email or fax
containing the first two sets of numbers, and the second email or fax containing the
second two sets of numbers plus the expiration date). |
| Of course, you can alternatively send the
order by regular mail. |
Of course we want you to be
comfortable with the information you give us when placing an order or otherwise
corresponding with us. If you have any other questions or concerns, please
contact us. |
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