| UNAUTHORIZED
CHARGE |
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If your credit card was
charged by MagicTricks.Com without your permission or knowledge, please call
1-540-832-0900
as soon as possible, between 11 am and 5 pm Mon- Fri Eastern time. |
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If the
charge was made by someone who stole your your card or number, we will
immediately credit your account and restore your money to you. We will
also help initiate a police investigation into the fraud, and will
help you contact the credit card company to report the fraud and to
cancel your account so that further fraudulent charges cannot be made. |
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If
your credit card was used by
a member of your family, especially if the package was
shipped to your address, you are responsible for the charge, whether
or not you were aware that the charge was made. You are legally
responsible for the use of your card, and are expected to pay for all
non-fraudulent charges made to your account. |
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| IF YOU HAVE A
PROBLEM WITH AN ORDER: |
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|
First-
don't panic! You are an important customer to us, and we will fix your
problem quickly and courteously. |
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The
best way to report your problem is to contact us by using this form. We respond to all email quickly-
usually within a few hours. |
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If you want to contact us by phone, please call us at 1-540-832-0900
between 11 am and 5 pm Monday through
Friday (US Eastern time zone), and we will address your problem quickly. |
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Please remember- magic items are not returnable
(see our Returns Policy) but we do replace items
that arrive broken, and we do correct mistakes in shipping if the mistake was ours (if we
send you the wrong item, for example). |
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Also, there will be a real person
answering your phone call or your email. We're not a big corporation, and
all you need to
do is to simply state your problem calmly and let us handle it. You will find that we are
more than happy to help. And
please- it's not necessary to threaten or insult or push us into helping you. :-) We are
real people, and just like you, we react much better to polite customers than to rude
ones. We will help, we promise! :-) |
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| IF YOU
ARE HAVING A
PROBLEM PLACING AN ORDER: |
. |
|
First,
thank you for your persistence. You are an important customer to us, and
we want to make your shopping experience easy and pleasant. |
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If you have a problem placing a credit card order, please feel
free to call us at 1-540-832-0900
between 11 am and 5 pm Monday through
Friday (US Eastern time zone), and a live operator will help you. Please
have your credit card ready, and a list of the items you would like to
order. We'll get your order in process for you immediately.
Please-
kids! DO NOT CALL TO PLACE AN ORDER!
Have your parents place the order for you! We do not accept orders
placed on the phone by children. |
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If you have a problem
placing an order by mail, you may call our office at 1-540-832-0900
between 11 am and 5 pm Monday through
Friday (US Eastern time zone), and a live person will be available to
help you. |
|
You may
also contact us by using this form. We respond to all email quickly-
usually within a few hours. |
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Please click here for
information about shipping costs and estimated delivery times. |
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Please click here for information about checking order status. |
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| IF YOU
NEED TO CHECK THE STATUS OF YOUR ORDER: |
. |
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Most
orders are shipped out within 24 hours. |
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Most
orders arrive within 7 days from the day the order was placed with us. |
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Online
orders: If you placed your order online, you saw an
order confirmation screen after checking out, with your order number.
Also, if you gave us a valid email address when you placed your order,
our system automatically sent you a confirmation email, with a summary
of the items ordered and your shipping address. Most orders are shipped
within 24 hours; if there is any anticipated delay in shipping your
order, we will email you immediately. Otherwise, the average order
arrives in approximately 4-7 days. |
|
Mail
orders: If you placed your order by
mail, we put your order in process on the day we receive it. We send you
an email letting you know that your order has been shipped, complete
with tracking number. If you included your correct email with your
order, and you haven't received an email from us, then we haven't
gotten your order yet. Remember that it takes about 5 days for us to
receive your order after you mail it. Most orders are shipped within
24 hours after we receive them; if there is any anticipated delay in
shipping your order, we will email you immediately. Otherwise, the
average order arrives in approximately 9-12 days after the order is
mailed. |
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If
you gave us a valid email address when you placed your order, our system
automatically sends you an email when your package ships out as well.
The email contains a tracking number for your package. To track your
package, simply go to the US Postal Service site at http://www.usps.com
, click on Track/Confirm, and enter your tracking number. |
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Unfortunately,
MagicTricks.com has no control over your package once it is in the hands
of the Postal Service. We cannot control how quickly it gets delivered.
We do, however, guarantee that
your package will reach you. |
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If you
did not receive a tracking number, AND IT HAS BEEN MORE THAN 14 DAYS
since you mailed or submitted your order to MagicTricks.com, you may use
this form to request the status of your package. Please- to avoid
straining our system, we ask you to use this form only if you've waited
a full 2 weeks and haven't heard from us. 99% of orders will arrive
within two weeks of when the order was placed, even if you mail the
order to us. Please be patient- your order is guaranteed
to arrive. |
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The best way to contact us about order status is
by using this form.
We respond to all email quickly-
usually within a few hours. If
you want
to speak with a live person, please feel free to call us at 1-540-832-0900
between 11 am and 5 pm Monday through Friday (US Eastern time zone), and we will be happy to speak with you. |
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| IF YOU HAVE A
DIFFERENT PROBLEM: |
. |
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| IF YOU HAVE A QUESTION: |
. |
|
The best way to ask a question is by using this form. We respond to all email quickly-
usually within a few hours. |
|
If
you want
to speak with a live person, please feel free to call us at 1-540-832-0900
between 11 am and 5 pm Monday through Friday (US Eastern time zone), and we will be happy to speak with you. |
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| IF YOU NEED HELP WITH INSTRUCTIONS FOR A TRICK: |
. |
|
If you are having trouble understanding the
instructions to a trick you've purchased from us, please feel free to call us at
1-540-832-0900
between 11 am and 5 pm Monday through Friday (US Eastern time zone), and we will be happy to
explain your trick to you. We
strongly recommend calling us instead of emailing us if you need help
with your trick. It's
much faster, as you will probably want to ask more than one question. |
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